Troubleshoot membership registration for private content

How to view private contact access and resend private content/membership registration emails

Copied from the HubSpot Knowledge Base: 

Review the private content a contact has access to

To check what private content a contact can access, review the details on their contact record.

  • In your HubSpot account, navigate to Contacts > Contacts.
  • Click the name of a contact.
  • In the left panel, List membership and access to private content section, click Manage list memberships to see which lists the contact is a member of, and how many private pages they have access to.
  • Hover over a list and click Details.
  • In the right panel, click Audience access to see the names of the private page(s) that the contacts in the list has access to.


Resend the registration email to a specific contact

A contact will be locked out of their account after ten unsuccessful attempts to log in. You can email contacts a link to reset their own password from the contact record.

If a contact didn't receive your registration email, advise them to add ("domain" being the subdomain your private page is hosted on) to their address book, or to add your sending IP addresses to their allowlist.

To send a registration email or password reset email from the contact record:

  • In your HubSpot account, navigate to Contacts > Contacts.
  • Click the name of the contact.
  • In the List membership and access to private content section on the right, click Manage List memberships.
  • In the upper right click the Manage registration dropdown menu.
    • If your contact didn't receive the original email, select Resend registration email to resend the registration email.
    • If your contact has already registered, but forgot their login password, select Reset password to send a password reset email to the contact. Contacts can also click Forgot your password? on the login page to reset their password themselves.