Can you send the customer their ticket ID for follow up in an automated response?
You can send the customer their ticket ID using a Chat Workflow
- You will need to set up a chat bot with the action of "Submit a ticket"
- This will allow the chatbot to create a ticket whenever the user chats in
- Once a ticket has been created, we can create a ticket-based workflow that will enrol the ticket, and send an email to the associated contact that will contain the "Ticket ID" personalisation token.