Sub-domains and email sending domains are set-up and configured as part of HubSpot onboarding.
What sub-domains?
The standard sub-domains that we set-up are:
- engage: Used for landing pages
- blog: Used for the blog
- support: Only used if they have Service Hub
Updating the technical setup guide
Instructions for configuring sub-domains and email sending domains should be included within the Technical Setup Guide, however, if we are provided with logins to the domain host and there are delays on set-up then we should look at assisting the client and login and configure directly.
Note it is very important never to update any other settings if directly updating the domain host!
Troubleshooting
It can take up to 24 hours for changes to domains to propagate globally.
This tool is very handy for checking propagation: https://mxtoolbox.com/