Client session: Project Closure Call

Purpose & Agenda

Project closure is the last phase of a project. It’s when the project manager verifies that the client, stakeholder or customer has accepted the project deliverables. If the project or product is ongoing after the project, then maintenance must be set up in the form of a Success scope of work, or a subsequent project.

The project manager will also review the entire project before closing and rating performance. The project team will be part of this process, offering their observations and feedback, which is collected in a lesson’s learned document. This provides guidance for future projects.

The importance of project closure is more than just signing off on all documentation and releasing the team to participate in other projects. It makes sure that the original objectives of the project have been met and ties up any loose ends, such as risk or issues that have remained open.